Frequently Asked Questions

Everything you need to know about your Anekke journey.

How long will it take to receive my Anekke order?

Orders are typically processed within 24-48 hours. Depending on your location, shipping takes between 3 to 7 business days for international deliveries.

What is your return policy for bags and accessories?

We offer a 30-day return window from the date of receipt. Items must be in their original condition, unused, and with all original tags and packaging intact.

Are Anekke products made from genuine leather?

Anekke is committed to conscious fashion. Most of our collections are crafted from high-quality, durable synthetic materials (eco-leather) and sustainable fabrics designed to last.

Do you offer international shipping?

Yes, we ship our dream-inspired collections worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country.

How should I care for my Anekke bag?

To keep your bag looking new, wipe it with a soft, damp cloth. Avoid using abrasive chemicals or submerging it in water, as this may damage the intricate prints and embroidery.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.